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Frequently asked questions about Click & Collect

Here at Goodtill, we’re doing everything we can to support our customers. Since we’ve recently had lots of enquiries about Click & Collect, we’ve put together a few frequently asked questions and answers.

Q: What happens if you reject a Click & Collect order?

A: If/when rejecting an order, you can add a note explaining the reason.  Customer will get an email with your explanation and will be automatically  refunded money within  3-5 working days.

Q: Can you reject one item and proceed with the rest?

A: Unfortunately no – you will have to reject the whole order. You can inform the customer and if the customer still wants the rest, they will have to re-order.

Q: Why is my order not showing up on the iPad?

A: Probably because the web module wasn’t enabled. That can be done by going to back office > Setup > Register > Edit > Advanced Options > Show web module.

Q: Can I customise the allergy note?

A: No, the allergy note cannot be customised.

Q: I want to put a different amount of stock in for Click & Collect than for a cafe. Do I just have to make a specific product for Click & Collect and put the number in there? And will it stop selling when stock is out?

A: You will need to create different products for Click & Collect, only otherwise the stock is shared between in-store and Click + Collect.


If you have any questions, please get in touch by emailing