To the Goodtill Community


Dear Goodtill Customers,

We realise that everyone around the world is facing unique challenges right now, and are acutely aware of the impact this is having on the hospitality industry. We truly believe we are in this together. At Goodtill we have tools which we hope will help provide your businesses with the ability to adapt. Our team has been working closely with customers specifically around online ordering with collection and delivery – something which will be crucial for so many of you in these uncertain times.

Web Ordering Platform: Delivery and Click & Collect

Based on initial feedback from customers, our Web Ordering platform can provide an initial solution to the immediate problems they are facing. We really appreciate the feedback we’ve received so far and are putting extra resources into constantly developing the platform in the short term. Here are some quick videos to get you started:

We will pay your fees for transactions up to £1000

As a gesture of goodwill in these challenging times, we are going to waive all Web Ordering platform fees and even pay the Stripe transaction fees on your behalf for your first/next £1000 worth of transactions. We hope this will help to get you started or give a much needed boost.

  • No Fees for the first £1000 of transactions, including all Stripe fees (usually 5%).

Expedited Feature Development – going live within couple of weeks

  • Integration with stuart.com to offer you the capability to utilise a physical delivery network.
  • In person payment (take payments with cash/card-reader on delivery or collection).
  • Easier, faster order processing with a new UI.

As always (but more now than ever) Goodtill Customer Support is here to help with questions or concerns via phone 0203 322 4095 and email support@thegoodtill.com.

As we continue to assess the situation, our teams across the company are prioritising how we can provide additional support during this time.

Please take care of yourselves, your employees, your customers and your families.

Kind regards,
The Goodtill Team

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